All Medical In Home Care is NOT Created Equal.

Ivory House Health Services is a MEMBER of the National Private Duty Association. As a condition of membership in the National Private duty Association Ivory House voluntarily pays employment taxes, workman’s compensation and liability so that the client is not responsible. Also, the company conducts extensive screenings, ongoing training and supervision.

Ivory House Health Services is licensed as a RESIDENTIAL SERVICE AGENCY. This allows our employees to work in private residences and a variety of facilities (hospital, assisted living, nursing/rehabilitation facilities, continuing care retirement communities, hospice etc.)

Ivory House Health Service conducts extensive background screening of its CERTIFIED NURSING ASSISTANTS including criminal background and driver safety. At the time of the first interview, candidates must provide validity of Maryland certified nursing or geriatric aide status (CNA or GNA), a current CPR card and proof of a negative test for tuberculosis. A proficiency skills test is administered and the applicant must achieve a minimum of 80% correct to be further considered. Ivory House provides ongoing training, both formal and informal, by registered nurses once a candidate becomes an employee.

On a DAILY basis, Aides are able to perform the entire common tasks associated with home management and personal supportive care for an individual’s activities of daily living. This may include light housekeeping, cooking, laundry and errands. Depending on the needs of a client, Ivory House also provides hands–on support for transferring in and out of a wheelchair, walking, eating, bathing, dressing, continence care and use of the bathroom.

Ivory House provides a legal AGREEMENT that clearly describes services and fees. This agreement does not hold the client to any ongoing time. It’s primarily a communication tool. A welcome letter explains billing procedures and provides the name and telephone number of the person responsible for answering any questions. REMINDER: clients are never put in the position of paying an aide directly.

At the START of the home care services, a registered nurse who is also a Geriatric Care Manager arranges a visit. An Assessment is performed which includes a medical history, present needs, home safety and family involvement. A Plan of Care is written and compatible Aides are chosen and trained. We value client and family input during this process. The finalized Care Plan is placed in the office file and with the client.

The Residential Services Agency license requires a registered nurse to visit every 45 days.  Ivory House Health Services registered nurse/Care Managers usually visit at least ONCE A MONTH to reassess the client, update the Plan of Care and provide ongoing supervision for the Aides.  In addition, Ivory House provides access to an on-call registered nurse/Care Manager 25/7 for any questions.

Care Management services and Aide services can WORK TOGETHER to provide consistent sustaining services, if that is required.  It is not uncommon for clients to move from one service to another during the course of Ivory House care.

Reimbursement by a LONG TERM CARE POLICY for assistance with activities of daily living will be allowed because Ivory House is licensed as a Residential Services Agency.  The professional Care Manager can initiate services, develop a Care Plan and continue to certify the client for the insurance company to pay benefits.