Ivory House - A Company Built on CaringContact us at 1-800-704-3536Site Map
Care ManagementPrivate Duty CareSpecialized CarePlacementMediation

 

Mission Statement and Company Values

Our Mission is to develop and implement an innovative, client-focused model of professional care that maintains dignity, comfort, independence and the highest quality of life possible for our clients.


Value # 1: Caring and Compassion

  • We treat clients, families and stakeholders as valued members of an extended family
  • We respect and honor differences of background, culture, religion and heritage and incorporate them into the plan of care
  • We aim to include individual choice and client goals in any care provided
  • We value individual dignity and do everything possible to maintain it
  • We approach clients and their families with compassion, kindness and courtesy

Value #2: Customer Service

  • We strive to provide outstanding service to our clients
  • We assist clients and families in identifying goals for treatment and care
  • We provide ongoing education for our employees
  • We adopt professional standards of care and consistently incorporate advances in practices based upon scientific evidence and the needs of the client
  • We are committed to upholding the highest standards of care on a round-the-clock basis
  • We monitor our commitment to excellence through ongoing client and family dialogue

Value #3: Communication

  • We make ongoing efforts to improve communication with clients, families and stakeholders
  • We recognize the importance of maintaining sensitive client information in a confidential manner and utilize a written Confidentiality of Information agreement
  • We utilize all available and appropriate tools of communication, including verbal, written and electronic
  • We encourage and provide opportunities for client feedback
  • We provide mechanisms for employee feedback and perform periodic performance evaluations for all employees and staff members

Value #4: Ethical Behavior

  • We conduct business with integrity, using ethical standards as put forth by the governing bodies and organizations regulating our industries
  • We adhere to a policy of billing and seeking reimbursement only for accurate and properly documented services
  • We encourage clients to call if they have questions about billing and provide assistance in understanding the charges for their care
  • We are knowledgeable about the laws, rules and regulations that govern the industries in which we operate and consider compliance to be a core value and serious responsibility of all Ivory House Health Services personnel
  • We compete fairly in establishing the pricing of services in our healthcare market and do not collaborate with our competitors in determining our prices
  • We do not pay for patient referrals nor accept payments for referrals that we make, and we use no funds or resources to improperly influence referrals
  • We do not solicit gifts, tips or gratuities from clients, families or others as a result of services performed
  • We outline certain times when it is appropriate to accept a gift, meal or invitation to a social event in our Ivory Home Health Services handbook policy

Value #5: Teamwork

  • We encourage a team approach stressing the development of trust, understanding and communication
  • We regard clients and their families as team members
  • We make every reasonable effort to protect the health and safety of all employees by providing a safe work environment in the office and all client residences
  • We do not unlawfully use, possess, transport, sell or attempt to sell any form of narcotics, depressants, stimulants, hallucinogens or other controlled substances while working or conducting Ivory House Health Services business
  • We maintain a smoke-free environment in the office
  • We provide equal employment opportunities to qualified individuals regardless of race, creed, color, national origin, sex, age, marital status, veteran status or disability
  • We do not tolerate threatened or actual harassment, physical violence or abusive language towards any personnel, client, family member or visitor to our organization
  • We celebrate excellence and recognize the actions of all team members which make a clear and positive difference

Value # 6: Innovation and Leadership

  • We strive to provide a dynamic model of individualized and comprehensive care for our client population
  • We encourage and reward creative thinking and innovative approaches to successfully meeting our clients’ needs
  • We conduct clinical meetings on a weekly basis to discuss the evolving needs of each client
  • We are committed to providing a holistic model of care for our clients which relies on various members of the health care team sharing guidance and feedback with one another
  • We encourage the development of caring relationships between the client/family, their health care team and the personnel in our home office
  • We are committed to putting the “health” into community-based health care
  • We believe that in order to make informed choices, it is important for consumers of in-home care to be educated about the many options that exist, and we volunteer time and resources to further that goal

 
1407 York Road, Suite 302 - Lutherville, MD 21093