Ivory House Health Services GUARANTEES engagement with clients and families that is:

  • Responsible
  • Dependable
  • Ethical
  • Courteous
  • Respectful
  • Collaborative
  • Compassionate

Ivory House Health Services POLICIES are based on commitment to customer service at the highest level:

  • Outstanding Service – reliable, consistent and personal.
  • Open Communication – to ensure comfort, understanding and inclusion in ongoing care and to aid in making good decisions.
  • Client and Family Education – about recommendations and options for maintaining medical stability and a platform of wellness.
  • Achievable Goals – for treatment and care, in agreement with client and family.
  • Client Matching – so that clients and families are comfortably engaged with their nurses and caregivers.
  • Privacy Protection – regarding medical information, as requested and appropriate.
  • Professional Standards of Care – incorporating advances in practices based upon scientific evidence and the needs of the client.
  • Care Oversight – regular monitoring through ongoing client and family dialogue and nurse visitation.
  • Ethical Standards – according to the governing bodies and organizations regulating our industries.
  • Documented Services – for accurate billing and reimbursement.
  • Industry Compliance – with the laws, rules and regulations that govern home health care services.
  • Employee Development – ongoing education to undergird employees with knowledge and expertise.
  • Fair Pricing – based on industry practices and without collusion.
  • Gifts, Tips and Gratuities Prohibited – from clients, families or others as a result of services performed.